Refund & Return Policy
At Mane Gear, we want you to feel confident when shopping with us. We carefully select our hair styling tools, hair care products, and accessories to help you get the most from your hair routine. If your purchase isn't the right fit for you, our 30-Day Return Policy gives you the option to request a return.
30-Day Returns
You may request a return within 30 days from the date your order was delivered.
To qualify for a return, the item must:
- Be requested within 30 days of delivery.
- Be unused and in its original condition.
- Include the original packaging, accessories, and any items included with the purchase.
- Be accompanied by valid proof of purchase when requested.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Hair & Beauty Products
Because of hygiene and safety considerations, opened or used hair products, shampoos, serums, styling products, and hair styling tools may not be eligible for return.
This restriction does not apply where the product arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact Mane Gear Customer Support as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, where applicable
After reviewing the issue, we will work with you to determine the appropriate solution, which may include a replacement or refund.
Refunds
Once we receive your returned item, it will be inspected to determine whether it meets our return requirements.
If your return is approved, the refund will be issued to your original payment method.
Please note that the time it takes for the refund to appear in your account can vary depending on your bank, card issuer, or payment provider.
If your return does not meet the requirements of this policy, we may decline the refund.
Return Shipping
Unless the item was received damaged, defective, or was sent incorrectly, the customer is responsible for the cost of return shipping.
Original shipping charges may also be non-refundable where permitted by applicable law.
Exchanges
If you would like to exchange an eligible item, please contact us within 30 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may instead process an eligible refund.
How to Start a Return
To request a return, contact Mane Gear Customer Support and provide:
Order Number: Your original order number
Reason for Return: A brief explanation of why you would like to return the item
We will review your request and provide the appropriate return instructions.
Please do not send a return to an address unless it has been provided or confirmed by Mane Gear Customer Support.
Items That May Not Be Eligible for Return
Returns may not be accepted for:
- Opened or used hair and beauty products.
- Used styling tools where hygiene restrictions apply.
- Items that are damaged through misuse or improper handling.
- Items returned after the 30-day return period.
- Items missing original packaging or included accessories, where those items are required for the return.
- Items that otherwise do not meet the requirements of this policy.
Final Sale Items
If an item is specifically marked Final Sale at the time of purchase, it may not be eligible for return or exchange unless it arrives damaged, defective, or incorrect.
Policy Exceptions
Mane Gear reserves the right to review individual return requests and refuse returns that do not meet the requirements of this policy, subject to applicable consumer protection laws.
Nothing in this policy is intended to limit any rights you may have under applicable law.
Contact Us
If you have questions about a return, refund, or exchange, please contact us.